Why HTM
Nine reasons people stay after the first clean.
Anyone can promise a good clean. These are the specific, checkable commitments behind ours — including an honest comparison with the alternatives.
We employ our cleaners, so we can promise a standard
Everyone who cleans for HTM is on our payroll, trained by us and accountable to a named supervisor. Subcontracting is cheaper and we deliberately do not do it, because you cannot guarantee the work of someone you do not manage.
The price is fixed before we start, in writing
You get a written scope and a fixed figure before a cloth comes out of the van. If we underestimate the job, we absorb it. That is what a quote is supposed to mean, and it is why we ask enough questions up front.
A free re-clean, not a complaints procedure
Tell us within 48 hours and we come back and fix it at no charge. On end of tenancy work that runs to seven days and covers anything your letting agent flags. We would rather spend an hour putting it right than an hour arguing.
We take the jobs other companies decline
Hoarded properties, biohazard conditions, void flats, post-incident cleans. The company was founded to do this work, our staff are trained and vaccinated for it, and we carry the insurance that covers it.
Genuine discretion, not just a policy
Unmarked vehicle on request, branding covered, no company name at the door, waste bagged indoors. We do not photograph client properties for marketing and we never name a customer.
You speak to the people doing the work
Call 0780 2610 1909 and you reach the team, not a call centre in another county. For commercial contracts you get a named account manager who visits your site monthly.
Paperwork that survives an inspection
Method statements, COSHH assessments, insurance certificates, signed cleaning schedules and photographic audit reports. Boring, and exactly what an EHO, a CQC inspector or a managing agent asks to see.
Commercial-grade equipment as standard
HEPA-filtered vacuums, hot-water extraction, steam and professional chemistry — brought to site in our own liveried van. It is why the results last longer than a domestic clean.
Local, and staying that way
We are based on 84A Whippendell Road in Watford and we work within about thirty minutes of it. Staying local is how we keep arrival windows tight and get back quickly when something needs a second look.
An honest comparison
HTM, a national agency, or an independent cleaner
All three are legitimate choices and we are not the right answer for everyone — if you want the lowest possible hourly rate for a tidy two-bed, an independent cleaner will beat us. Here is the actual difference.
| What matters | HTM Cleanning | National agency | Independent cleaner |
|---|---|---|---|
| Who turns up | Our own employee, same person each visit | Whoever is on the rota | The same person, if available |
| DBS checked | Enhanced DBS before the first job | Varies by agency | Rarely, and unverified |
| Insurance | Public liability and treatment-risk cover | Usually held | Often none |
| Equipment and products | Commercial-grade, included in the rate | Sometimes yours to supply | Normally yours to supply |
| If the cleaner is ill | Briefed cover, or the visit is moved free | Replacement from the pool | Visit is lost |
| If something is missed | Free return visit within 48 hours | Complaints process | An awkward conversation |
| Price certainty | Fixed in writing before we start | Hourly, plus agency fee | Hourly, cash |
| Invoicing and VAT records | Numbered invoice, card or bank transfer | Invoiced monthly | Usually none |
| Difficult or biohazard work | Trained, equipped and willing | Normally declined | Declined |
Based on what customers tell us when they switch to HTM, and on publicly advertised terms. Agencies and independents vary — always ask any cleaner for their DBS status and insurance certificate before they start.
Our guarantee
If it is not right, we come back. No charge, no debate.
We would rather lose an hour of labour than a customer. So the guarantee is written plainly and there is nothing to claim, argue or escalate — you tell us, and we come back.
- 48 hours on domestic workAnything missed on a regular or deep clean, tell us within 48 hours and we return free of charge.
- 7 days on end of tenancyIf your agent or landlord flags a cleaning issue within seven days, we go back until it is signed off.
- Monthly audits on contractsCommercial sites are audited against their specification every month, and anything failing is corrected before the report reaches you.
Next steps
Check us against anyone else
Everything we have claimed on this page is verifiable. Here is where to look.
Try us once on something small
A single deep clean or one office visit is the cheapest way to find out whether any of this is true. No contract, no notice period, and no obligation to book again.
Clean with care · Fully insured · DBS-checked staff · Watford based