Reviews & references
Real reviews, or none at all.
We would rather show you an honest empty page than write our own testimonials. Here is what we do instead — and how to check us out properly before you book.
Why you will not find twenty five-star quotes here
Writing your own testimonials is easy, common, and since April 2025 it is also a banned practice under the Digital Markets, Competition and Consumers Act. The Competition and Markets Authority can act against businesses that publish fake reviews.
Beyond the law, it does not work. Anyone who has shopped online can spot invented praise, and a page of it makes a genuinely good company look worse, not better.
So these slots stay empty until real customers fill them. In the meantime we will happily put you in touch with existing customers using the service you are considering — which is better evidence than a paragraph on our own website anyway.
How to check any cleaning company
Four questions worth asking before anyone comes to your property — of us or of anyone else.
- 1Ask to see the public liability insurance certificate, and check the date.
- 2Ask whether cleaners are employed or self-employed, and who is accountable if something goes wrong.
- 3Ask whether staff are DBS-checked, and whether that applies to everyone or just supervisors.
- 4Ask for a customer reference for the specific service you want, not a general one.
We answer all four in writing on request. If a company will not, that is your answer.
Feedback policy
What happens when we get it wrong
Every cleaning company has bad visits. What matters is what happens next, so here is ours in writing.
You tell us
Call or email our office. No ticket numbers, and you do not need to justify it beyond telling us what was missed.
We come back
Free of charge, within 48 hours on domestic work and seven days on end of tenancy. Correcting it is always our first response, not a refund.
We change something
If it was a scope problem we rewrite the scope. If it was a person, we retrain or reassign them. A repeat of the same fault is our failure, not bad luck.
Our priority is always to return and correct the clean free of charge under our 48-hour guarantee. If an issue genuinely cannot be put right, contact us directly by phone or email and our management will review and process any agreed resolution within one working day.
Worked with us recently?
Tell us honestly how it went — including if it went badly. We publish reviews as they are written, and we would rather have three real ones than a page of invented praise.
We will always ask before publishing your name or area.
Judge us on the first job, not the website
Book one visit. No contract, no notice period, and a free return if anything is missed. That is a cheaper way to find out than reading testimonials.
Clean with care · Fully insured · DBS-checked staff · Watford based